AG99 Terms and Conditions — Your Rights & Responsibilities

Welcome to AG99. These terms and conditions apply to the AG99 platform and all its services. By opening an account or using any of our services, you are deemed to have accepted these terms.

AG99 is an international online gaming platform offering Live Casino, slots, Sports Betting, and fish games to players across Bangladesh and beyond. All AG99 operations are conducted under an international gaming license.

Using the platform without reading AG99's terms and conditions means any subsequent complaints will not be entertained. Please take the time to read each section carefully.

To open an account on AG99, you must register with accurate and complete information. Each person may only operate one account. Creating multiple accounts may result in all accounts being closed and balances being forfeited.

• Accurate Information: Full name, mobile number, email address, and date of birth must all be provided accurately.
• Single Account: Operating multiple accounts from a single device or IP address is strictly prohibited.
• Account Transfer: Sharing or selling your AG99 account to anyone is strictly prohibited.
• Password Security: Keeping your login credentials private is your responsibility. AG99 will never ask for your password.
• Information Update: If your contact details change, please update them on AG99 as soon as possible.

The minimum age to participate on AG99 is 18. AG99 is strictly prohibited for minors. Providing a false age at registration will result in immediate account closure and forfeiture of all balances.

AG99 may request a national ID, passport, or birth certificate for age verification. AG99 is committed to protecting minors and enforces this policy strictly.

AG99 supports multiple payment methods for deposits, including bKash, Nagad, and Rocket. Deposits are generally credited to your account instantly. The key deposit rules are outlined below.

Your account must be fully verified before you can make a withdrawal on AG99. Additional verification may be required for your first withdrawal. AG99 typically processes withdrawals within 5–30 minutes, though bank transfers may take longer.

• Minimum Withdrawal: BDT 500 (Mobile Banking), BDT 2,000 (Bank Transfer).
• Same Method: Withdrawals must be made using the same method used for the original deposit.
• Daily Limit: The maximum daily withdrawal limit is BDT 500,000. VIP members are eligible for higher limits.
• Bonus Wagering: The required wagering conditions must be met before any bonus funds can be withdrawn.
• Withdrawal Cancellation: A withdrawal request can be cancelled before processing begins.

AG99 reserves the right to review any withdrawal request. Withdrawals may be temporarily suspended in cases of suspected irregular activity.

AG99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are detailed on the relevant promotion page. By claiming a bonus, you automatically agree to the associated terms.

• Welcome Bonus: New members receive a special bonus on their first deposit. This offer is available one time only.
• Reload Bonus: A reload bonus is available on qualifying deposits made each week.
• Cashback: A cashback percentage is awarded on weekly or monthly net losses.
• Referral Bonus: Referring a friend earns a bonus for both parties, provided the referred account remains active.
• Wagering Requirements: Bonus funds cannot be withdrawn directly; the specified wagering requirements must be completed first.

All games on AG99 are powered by RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. Live Casino games are run by real dealers and broadcast in real time.

If a game is interrupted mid-round due to a technical issue, AG99 reserves the right to void that round and refund the relevant stake. However, AG99 will not be held responsible for game interruptions caused by loss of internet connection.

• Game results on AG99 can be disputed within 72 hours.
• Server logs will be considered the final and definitive record.
• Using bots or any form of manipulation during gameplay is strictly prohibited.
• Logging in from multiple devices at the same time is discouraged.

Certain activities are strictly prohibited on AG99. Violations will result in account closure, forfeiture of all balances, and legal action where necessary.

• Money Laundering: AG99 does not allow deposits or withdrawals involving illegally obtained funds.
• Bots & Automation: Using automated software, bots, or scripts to play games is strictly prohibited.
• Collusion: Using multiple accounts to play against each other for unfair advantage is prohibited.
• Hacking: Any unauthorized attempt to access AG99's systems is a criminal offense.
• Fraud: Opening an account or claiming bonuses using false information is strictly prohibited.
• Chargeback: Filing a chargeback after making a payment on AG99 will result in permanent account closure.

AG99 uses industry-leading technology to protect your personal information and financial data. All data transmissions are secured with SSL/TLS encryption. AG99 never shares your information with third parties, except where required by law.

Use a strong password to keep your account secure and update it regularly. No AG99 staff member will ever ask for your password or OTP — if anyone does, it's a scam. For more information, visit our Privacy Policy Read.

AG99 believes gaming should be purely for entertainment — never a source of financial stress or emotional hardship. We take responsible gaming seriously.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: You can temporarily suspend your account for a set period at your own request.
• Reality Check: Take regular breaks and stay mindful of how much time and money you are spending.
• Account Cooling-Off: A gaming break of 24 hours to 30 days can be taken at any time.

You may request to close your AG99 account at any time. Please complete any pending withdrawals before doing so. AG99 also reserves the right to suspend or permanently close accounts for specific reasons.

• Voluntary Closure: Accounts will be closed within 24 hours of a closure request submitted to support.
• Terms Violation: AG99 reserves the right to close any account for rule violations without prior notice.
• Inactive Account: An account may be marked as inactive if there has been no activity for 12 months.
• Balance Refund: In the case of a standard closure, any remaining balance will be refunded; however, balances may be forfeited if the closure is due to a rule violation.

AG99 reserves the right to update these terms and conditions at any time. Any changes will be announced on the website and communicated to your registered email. Continued use of the platform after any update will be considered acceptance of the revised terms.

For any questions or complaints regarding these terms, please contact AG99's support team. We are always here to help.