AG99 Privacy Policy — Your Data, Our Responsibility

Welcome to AG99's Privacy Policy. This policy describes how AG99 collects, uses, stores, and protects your personal data. By using the AG99 website or app, you are considered to have agreed to this Privacy Policy.

AG99 believes transparency is the foundation of trust. We want to be clear with you — where your data goes on AG99, how it is used, and how well it is protected. We never share your information with third parties without your consent.

This Privacy Policy applies to all AG99 services, products, and digital platforms. If you do not agree with this policy, you are advised not to use AG99.

Various types of data are collected while you use the AG99 platform. This is done to provide you with the best possible service and to make the AG99 platform safer and more effective.

AG99 never directly stores your password, full bank card number, or sensitive financial details. Payment information is always processed in encrypted form.

AG99 uses collected data solely for defined purposes. We never use your information unnecessarily or without authorization. The main purposes for which AG99 uses data are outlined below.

• Account Management: Your data is used to create, verify, and manage your AG99 account.
• Service Improvement: Data is analyzed to improve the quality of the AG99 platform and to develop new features.
• Security Assurance: Data is used to prevent fraud, illegal activity, and money laundering.
• Personalized Experience: AG99 content and offers are personalized based on your preferences and usage habits.
• Customer Support: Your data is used to resolve issues quickly and to assist the support team in helping you.
• Legal Compliance: Data is retained to meet the requirements of Bangladesh laws and regulatory authorities.
• Promotional Communications: With your consent, AG99 will keep you informed about bonuses and offers. You can opt out at any time.

AG99 uses cookies and similar technologies. Cookies are small data files stored in your browser that help the AG99 website function properly and improve your overall experience.

• Essential Cookies: Essential for AG99's core functionality. These are required for login sessions, security, and platform stability.
• Analytics Cookies: Used to understand how many visitors come to the AG99 website and which pages are viewed most.
• Preference Cookies: Used to remember your language preference, theme settings, and other personalized configurations.
• Marketing Cookies: Used to show you relevant AG99 offers based on your preferences. This can be turned off.

AG99 never sells or rents your personal data. In certain limited situations, specific information may be shared with trusted partners — always under strict confidentiality agreements.

• Payment Processors: Only the information required to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Encrypted data may be shared with selected technology partners for server, security, and analytics services.
• Legal Authorities: Data may be disclosed to relevant authorities to comply with legal obligations or court orders in Bangladesh.
• Fraud Prevention: Limited data may be shared with regulatory authorities to prevent fraud and illegal activity.

AG99 uses industry-leading security technology to protect your data. Our security operates across multiple layers, so even if one layer is compromised, your information stays safe.

• SSL/TLS Encryption

  All data transmitted between your browser and AG99 servers is secured with 256-bit SSL/TLS encryption.

• Secure Server Environment

  AG99's data is stored in internationally certified data centers with 24/7 security monitoring.

• Restricted Access

  Only authorized AG99 staff may access specific data. Every access is logged and audited.

• Real-Time Monitoring

  AG99's security team monitors the platform around the clock to detect and prevent suspicious activity.

• Regular Security Audits

  AG99 regularly engages independent third-party security experts to audit the platform's security.

AG99 does not retain your data longer than necessary. How long data is kept depends on its type and the purpose for which it was collected.

• Account Information: Retained for the duration of the active account and for 5 years after closure.
• Transaction Information: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Communication Records: Support chat and email records are retained for up to 2 years.
• Technical Logs: Security logs are typically retained for 90 days.
• Marketing Data: Once you withdraw consent, you are removed from the marketing list immediately.

Once the retention period expires, ag99 securely deletes or anonymizes your data. Some information may be retained longer due to legal obligations.

As an AG99 user, you have several important rights over your own data. AG99 respects these rights and makes them straightforward to exercise.

To exercise any of these rights, contact the AG99 support team. We aim to respond within 30 business days.

AG99 is strictly not intended for anyone under the age of 18. AG99 does not knowingly collect data from minors. If we become aware that an underage individual has registered on AG99, that account will be immediately closed and all associated data will be deleted.

AG99 may update this Privacy Policy from time to time. Any changes will be announced on the website and communicated to your registered email. Continued use of AG99 after changes take effect will be considered acceptance of the updated policy.

For any significant changes, ag99 will notify you at least 30 days in advance. Please keep your registered email active and check this page regularly.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact the ag99 support team. We are always here to help.